Financial Services Ombudsman

Mediation Access

Transitional provisions

The Swiss financial market is currently undergoing an important regulatory transition until 2023. Among other things, subjected companies have until 23 December 2020 to join a mediation body recognised by the FDF.

Once affiliated, companies will still have to adapt to their new mediation body and inform their clients.

Therefore, FINSOM will not deal with complaints or requests for mediation before 2021.