FINSOM is a specialised mediation body recognised in 2020 by the Federal Department of Finance (FDF) according to the Financial Services Act (FinSA) that administers a mediation system for commercial disputes between professional and client as well as a mediation system for work-related conflicts

FINSOM is the first and only Ombudsman Office in the Swiss financial sector that acts in the public interest while being independent from government as well as sector or branch organisations, chambers of commerce, financial service providers and mediator, consumer and employee associations or organisations. FINSOM’s independence is unique in the Swiss financial center and essential to guarantee its impartiality.

Companies affiliated to FINSOM offer their clients and/or employees the assurance of having access to a specialised and impartial person of trust in the event of a conflict or dispute, as a fair, quick and accessible alternative to legal proceedings. FINSOM’s mediation procedure is free of charge for clients and employees of affiliated companies.