Financial Services Ombudsman

Mediation Access

Transitional provisions

The Swiss financial market is currently undergoing an important regulatory transition until 2023. Among other things, subjected companies have until 23 December 2020 to join a mediation body recognised by the FDF.

A FinSA mediation body will be established only after this transitional period, i.e. once the companies currently active in the market are affiliated. After their affiliation, companies will still have to adapt to their new mediation body and inform their clients.

After 23 December 2020, FINSOM will assist affiliated companies in complying at no additional cost. Therefore, FINSOM will not deal with complaints or requests for mediation before 1 August 2021.