An Ombudsman Office for What

Disputes between affiliated professionals and their clients

Disputes between professionals and their clients should be resolved, if possible, in an ADR procedure led by an Ombudsman Office

The Mediation Body will handle ADR requests relating to disputes between affiliated professionals and their clients, for example, regarding: 

  • Suitability and appropriateness of the financial services (art. 10ss FinSA)

  • Service execution

  • Access to client documentation

  • Retrocessions

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