Commercial Mediation Team

“The ombudsman should be (and also be seen to be) as independent and impartial as a judge – as well as having the necessary legal and technical expertise to resolve financial disputes authoritatively. This needs to be reflected in the appointment and governance arrangements” – World Bank, 2012

Ombudsman

Jennifer LYGREN
Ombudsman, English, French, German

Jennifer Lygren holds a university degree in business administration focused on marketing and a Master’s degree in Economic Crime Investigation. She has 15 years of professional experience in the financial sector where she specialised in governance, risk management and internal control, in particular of operational and regulatory risks. She has worked for Swiss and foreign financial service providers gaining extensive experience in complaints management and independent evaluations, in addition to excellent knowledge of financial services and instruments, business practices and the regulatory and supervisory framework of the financial sector. Since 2014, she has specialised in mediation in financial services and labor relations on a technical and organisational level. Jennifer Lygren has served as FINSOM’s Director since 2018.

Mediators

Pierre Olivier ETIQUE, Geneva
Commercial Mediator, English, French, German

Pierre-Olivier Etique is a specialised lawyer with more than 15 years experience in banking and financial regulation, in which he advises numerous Swiss and foreign banking institutions, independent asset managers, as well as financial companies active in the trading of financial instruments or financial intermediation. His expertise in collective investment schemes law is also recognised, whether in the structuring of investment vehicles, asset management or the distribution of collective investments. He teaches in various continuing education programs for the banking and financial industry, particularly in the field of collective investment schemes. Pierre-Olivier Etique also has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.

Sébastien FANTI, Sion
Commercial Mediator, English, French, German

Sébastien Fanti is a lawyer specialised in the field of advanced technologies, in particular data protection, cybercrime, digital commercial law including digital finance. He is part of an international network of lawyers and he shares his knowledge through various lectures, including one at the Sorbonne. In the field of financial services, he has also advised leading institutions on their strategy, the deployment of their products and/or services, as well as on regulatory and compliance issues in several countries. Sébastien Fanti also has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.

Romain BLANC, Geneva
Commercial Mediator, English, French

Romain Blanc is a lawyer specialised in banking and finance with extensive experience in Swiss and international banking and financial regulation as well as excellent knowledge of financial products and services. He started his career in a US law firm before continuing it in a company specialised in regulatory and compliance consulting in Geneva. Since May 2019, he has been working as Deputy Head of Legal and Compliance at a Swiss securities firm. Romain Blanc also has proven experience in complaints management and dispute resolution as well as an excellent knowledge of extrajudicial methods.

Tatjana VON KAMEKE, Zürich
Commercial Mediator, English, French, German

Tatjana von Kameke has worked for more than 20 years as a corporate lawyer and liquidator. She is a recognised specialist in capital market and bankruptcy law. Thanks to her previous work as legal counsel for a Swiss private bank, she is very familiar with asset management and investment advisory activities. She is also very familiar with regulatory issues, having spent several years at the Swiss Financial Market Supervisory Authority (FINMA), where she was in charge of the Bankruptcy Department. Tatjana von Kameke also has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods. Her previous experience includes working a the Ombudsman Office of the Swiss Bankers’ Association.

Miriam Hönig, Zürich
Commercial Mediator, English, French, German, Italian 

Miriam Hönig is a lawyer specialising in providing advice and operational legal support to banks, asset managers and other financial services providers. After her first years as a lawyer in one of the leading Swiss law firms specialising in corporate law, she worked for several years in the listing department of the Swiss Stock Exchange [SIX Swiss Exchange] as well as in the global financial intermediary sector of a major Swiss bank, which enabled her to acquire an excellent knowledge of the financial markets. Miriam Hönig also has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.

Gianni CATTANEO, Lugano
Commercial Mediator, English, French, Italian

Gianni CATTANEO, LL.M. is an attorney specialising in advanced technologies, including data protection, cybercrime, digital business law including digital finance and crypto currencies. He also acts as legal counsel to buyers and sellers in the context of corporate transactions, particularly in the real estate and banking fields. He has several years of experience as legal counsel to Swiss and foreign institutions, mainly banks, asset managers and trustees as well as collective asset managers. He is a lecturer in Internet law, data protection, Fintech and cybercrime. Gianni Cattaneo also has a proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.

Paolo BERNASCONI, Lugano
Commercial Mediator, English, French, Italian

Paolo Bernasconi is a lawyer and notary public and was Professor of International Economic Criminal Law at the Universities of St. Gallen, Zurich and Como. He has also been a professor at the Center for Banking Studies in Lugano for many years, a member of federal expert commissions for the revision of numerous Swiss laws and a member of the Swiss Bankers Association’s (SBA) Supervisory Board for the Due Diligence Agreement (CDB). Paolo Bernasconi is also Co-founder and Honorary President of the Association Ethics and Compliance Switzerland (ECS) as well as Member of the Society of Trust and Estate Practitioners (STEP) of the Lugano Chapter. A former Magistrate of the Public Prosecutor’s Office in Lugano and President of the Honorary Court of an association of professionals in the sector, he has proven experience in complaints management and dispute resolution as well as excellent knowledge of extrajudicial methods.

Experts

Jean Sylvain PERRIG
Expert Commercial Mediation

Jean Sylvain Perrig holds a master’s degree in economics. He has more than 30 years of experience in investment and portfolio management. As CIO of renowned private banks in the Geneva financial centre, he has always given an important place to management governance. The analysis of the management processes put in place, their application, documentation and control, is essential to qualify the quality of an asset manager’s work. He is an investment expert, Member of the Board of AZEK and Chairman of the Board of SFAA.

Niloo Verma BRUPPACHER
Expert Commercial Mediation

Niloo Verma Bruppacher is a specialised lawyer with more than 20 years of experience in the financial sector, starting as an attorney-at-law in the mergers & acquisitions legal team of a leading Swiss law firm. She worked for ten years with a major Swiss bank and covered legal aspects of the Investment Bank and Wealth Management, amongst others as Head Legal Investment Management & Advisory. In her role as General Counsel of a digital asset manager and FINMA authorised companies, she also has proven knowledge and experience in the field of financial services digitisation and financial regulation.

Teresa VAN TIEL
Expert Commercial Mediation

Teresa van Tiel holds a master’s degree in economics. She has more than 25 years of experience in portfolio management and compliance. In particular, she worked as a financial analyst and manager before becoming a client relationship manager. She then specialised in compliance and risk management. Having worked for several financial institutions, Teresa van Tiel has a proven track record in financial services, as well as an excellent knowledge of financial instruments, commercial practices in the industry and regulatory requirements.