Financial Services Ombudsman

Affiliation costs and procedural fees

Annual base tax

Each affiliate company pays an annual base tax between CHF 34 – CHF 2’400 depending on :

  • Type of mediation
  • Type of authorisation
  • Size of the company

Discounts are already included in FINSOM’s method of calculating the base tax according to the risk profile of the affiliated company, in accordance with the principle of causality (Art. 80 FinSA).

Commercial Mediation – FinSA

FINMA authorisation

CHF 34 per employee/administrator

>70 employees CHF 2’400

Examples

  • A company with an owner-manager without employees pays CHF 34 per year.
  • A legal entity with two directors involved in operations and 9 employees pays CHF 374 per year. If the administrators are not involved in operations it pays CHF 306 per year.
  • From 70 employees a legal entity pays CHF 2400 per year.
General rules
  • When affiliating, companies indicate the total number of client advisers and employees known at the time – The full-time equivalent does not apply.
  • FINSOM does not need the name of the client advisers or the employees, only the total number.
  • Administrators who are not involved in operations do not count.
  • To avoid updating, companies can also indicate the number in the upper part of their personnel forecasts.
Commercial Mediation – FinSA

Client Adviser 

CHF 34 per client adviser

>70 advisers CHF 2’400

Examples

  • A company with an owner-manager without employees pays CHF 34 per year.
  • A legal entity with 10 client advisers pays CHF 340 per year.
  • From 70 client advisers a legal entity pays CHF 2400 per year.
Workplace Mediation – LL (Option)

Employers 

CHF 50 per employee/administrator

>50 employees CHF 2’400

Examples

  • A legal entity with two operating directors and 9 employees pays CHF 550 per year. If the administrators are not involved in operations it pays CHF 450 per year.
  • A legal entity with over 50 employees pays CHF 2400 per year.

Procedural fees

The FINSOM mediation procedure is free for clients or employees of affiliated companies.

In the event of a complaint, the following rates are borne by the affiliated company concerned and apply to Commercial Mediation and Workplace Mediation :

  • Simple case : CHF 500 per case
  • Complex case : CHF 200 per hour
  • Administrative fee : CHF 50 per case

Reminder: According to FINSOM’s Rules of Procedure, a mediation procedure doomed to failure must be refused or interrupted.

Other administrative fees

  • Reminder fee :  CHF 50